FAQs

FAQs

About Radikal Designs

How can I contact you?

For any questions or concerns that you can't find addressed in this FAQ, you can contact us by phone or send us an e-mail at info@radikaldesigns.com.

Our bussiness hours are from Monday to Friday from 10.30-13-00 to 16.00-19.00pm.

Who is Radikal Designs?

We established in 1980 with the vision of the owner Alfredo Cordon, of opening the first airbrush shop in Europe on the island of Ibiza. From the beginning, the concept of personalizing your own items had a great reception. As the business grew new artists joined the team. Today the main artists are Freddy Cordon and Silver Rios.

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Shopping

What's the difference between an item to personalize and a collection item?

The main difference is that you create a personalized item and we create a collection item.

How does the to personalize seccion work?

First you have to choose the item you want to personalize. You can choose between t-shirts, sweatshirts, sneakers and backpacks. Then you will acces a library of designs with over 300 designs for you to pick from. You also have the option to add you own text.

How can I buy?

  1. You can choose between collection items or items to personalize. In both sections you can choose between t-shirts, sweatshirts, sneakers o backpacks.
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition and price.
  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either registering or checking-out as a guest.
  5. Select a payment method: Visa, Visa Electron, Mastercard, American Express or PayPal.
  6. Confirm the order.
  7. You will receive an email confirming your order.

Can I get a refund on an item I bought?

Unfortunately no. Since all our products are personalized, we don't accept refunds.

How do I return a wrong or defective item?

Please send us an e-mail to info@radikaldesigns.com attaching a photo of the wrong or defective item so we can get back to you as soon as possible.

Can I buy a product that's out of stock?

An out of stock item means that we don't have it in our inventory at the moment. Sometimes we will receive more and sometimes no, it depends on the item. If you are interested in purchasing an out of stock item, please contact us at info@radikaldesigns.com.

Product and sizing information

What can of paint do you use?

We use Createx paint, the number one paint in the United States for professional airbrush. Createx paint is a first quality textil paint, water-based, non-toxic and designed for permanent results with a soft-hand feel on fabrics.

Can I wash the products?

Yes. All products can be washed. We recomend a washing temperature not above 40º and turning items inside out.

What size should I choose?

Next to each product you can find the measures en cm. If you have a tee you particulary enjoy the fit, you can mesure it to compare it to ours. Please note our t-shirts and sweatshirts are 100% cotton and can shrink depending on washing method so if you are between two sizes you might want to order up to be safe.